Shipping Policy
We are committed to delivering your products in a timely and secure manner. Our shipping policy is designed to ensure a smooth delivery experience.
Delivery Timeline: The product will be delivered to your location within 15 days from the date of order confirmation.
Shipping Process
- Once your order is confirmed and payment is received, we will process your order for shipping.
- You will receive a confirmation email with your order details and tracking information (if applicable).
- Delivery will be made to the address provided during checkout.
- Please ensure someone is available to receive the delivery at the specified address.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout. Free shipping may be available for certain products or order values as per our promotional offers.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it to us.
Return Window: Please return the product within 7 days of delivery.
Return Conditions
- The product must be in its original condition, unused, and with all original tags and packaging intact.
- The product must be returned in the original packaging to prevent damage during transit.
- Return requests must be initiated within 7 days of delivery.
- Certain specialized items may not be eligible for return. Please check product details before purchase.
Return Process
- Contact our customer service team at contactus@vendexa.in or call +91 8956227638 to initiate a return request.
- Provide your order number and reason for return.
- Our team will verify your request and provide return instructions.
- Once the returned product is received and verified, we will process your refund or exchange as applicable.
Defective or Damaged Product Policy
If you receive a defective or damaged product, we will ensure a quick resolution to your concern.
Important: If the product is defective or damaged, please return the product within 7 days of delivery with an unboxing video.
Requirements for Defective/Damaged Product Returns
- Unboxing Video: You must provide an unboxing video showing the product in its damaged or defective condition. This video helps us verify the issue and process your return quickly.
- Time Limit: Report the issue and submit the unboxing video within 7 days of delivery.
- Product Condition: Do not use or attempt to repair the product. Keep it in the condition it was received.
- Documentation: Include clear photos of the defect or damage along with the unboxing video.
Process for Defective/Damaged Products
- Immediately contact our customer service team with your order number.
- Submit the unboxing video and photos of the defect/damage via email to contactus@vendexa.in.
- Our quality assurance team will review your submission.
- Once verified, we will arrange for pickup or provide return instructions.
- Upon receiving the product, we will process a replacement or refund as per your preference.
Exchange/Replacement Policy
If you need to exchange or replace your product, we are here to help.
Delivery Timeline: We will deliver the exchange/replacement product within 15 days from the date of approval of your exchange/replacement request.
Exchange/Replacement Conditions
- Exchange/replacement requests must be made within 7 days of delivery.
- The product must be in its original condition with all tags and packaging intact.
- For defective products, the unboxing video requirement applies as mentioned in the Defective/Damaged Product Policy.
- Exchange is subject to product availability.
Exchange/Replacement Process
- Contact our customer service team to initiate an exchange/replacement request.
- Provide your order number and reason for exchange/replacement.
- Our team will verify your request and approve if eligible.
- Return the original product as per instructions provided.
- Once we receive and verify the returned product, we will dispatch the replacement within 15 days.
- You will receive tracking information for your replacement product.
Refund Policy
We understand that sometimes you may need a refund. Our refund process is designed to be simple and transparent.
Refund Timeline: Once we verify the refund request, we will credit the refund to the original payment method within 6-7 days.
Refund Eligibility
- Refund requests must be made within 7 days of delivery.
- The product must be in its original condition, unused, and with all original tags and packaging.
- For defective or damaged products, the unboxing video requirement must be fulfilled.
- Refunds are processed only after we receive and verify the returned product.
Refund Process
- Contact our customer service team to initiate a refund request.
- Provide your order number and reason for refund.
- Our team will verify your request and provide return instructions if applicable.
- Return the product as per instructions (if applicable).
- Once we receive and verify the returned product, we will process the refund.
- The refund will be credited to your original payment method within 6-7 business days.
Refund Processing Times
Refunds will be processed to the original payment method used for the transaction. The processing time may vary depending on the payment method:
- UPI/PhonePe: 6-7 business days
- Credit/Debit Cards: 6-7 business days
- Net Banking/Bank Transfer: 6-7 business days
Contact for Policy Inquiries
For any questions or concerns regarding our policies, please contact our customer service team:
Email: contactus@vendexa.in
Phone: +91 8956227638
Business Hours: Monday - Friday (9:00 AM - 6:00 PM)
Company: VENDEXA TECH SOLUTIONS PRIVATE LIMITED
Registered Office: Plot No 130 Sector No 19, Ground Floor, Manodaya Koyana Nagar Pimpri Chinchwad off Spine Road, Pune, India